Website Privacy Notice

This privacy policy sets out how Optima Group Defence & Security Group Ltd uses and protects any personal data that you give to us when you use this website.

This website is not intended for children and we do not knowingly collect data related to children.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Optima Group is made up of different legal entities, including Optima Defence & Security Group Limited (Company Number 06823105 registered in England and Wales), Fellows International Limited (Company Number 02905072 registered in England and Wales), Optima Consulting & Advisory Group Limited (Company number 08505633 registered in England and Wales), Optima Defence Services Limited (Company Number 08502087 registered in England and Wales) and Optima Reconstruction Limited (Company Number 08502016 registered in England and Wales).

This privacy notice is issued on behalf of the Optima Group so when we mention “Optima”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Optima Group responsible for processing your data. Optima Defence & Security Group Limited is the controller and responsible for this website.

Optima Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

Optima Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018. Historic versions can be obtained by contacting us.

Contact Details

Our full details are:

Optima Defence & Security Group Limited

Registered Office: 130 High Street, Marlborough, Swindon SN8 1LZ

Email address: info@optimagroup.co

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1. What We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer the following information about you (which we have grouped together as follows):

  • Identity Data – such as first name, last name, username or similar identifier, date of birth and gender
  • Contact Data – such as email address, telephone number, delivery address
  • Demographic Data – such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Technical Data – such as details of your visits to our website and the resources that you access, IP address, login data, browser type and version, browser plug-in types and versions and other technology on the devices you use to access this website

2. What We Do With The Information We Gather

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@optimagroup.co.

3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4. Cookies In Use On This Site

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

5. Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Disclosure Of Your Information

We may disclose your personal information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).

We may also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller
  • If Optima Group is or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of Optima Group, its customers or others. This would include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction

7. International Transfers

We do not transfer your personal data outside the European Economic Area.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Controlling Your Personal Information

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right:

  • To access your personal data (i.e. to receive a copy of the personal data we hold about you and to check we are lawfully processing it)
  • To correct any incorrectly recorded personal data
  • To have your personal data erased (this enables you to ask us to deleted or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons that will be notified to you, if applicable, at the time of your request
  • To object to the processing of your personal data (you have the right to object where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes)
  • To request the restriction of the processing of your personal data (this enables you to ask us to suspect the processing of your personal data if you want us to establish the data’s accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it)
  • To transfer your personal data (to you or a third party – note this only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you)
  • To withdraw your consent to the processing of your personal data (which you may do at any time).

If you wish to exercise any of the rights set out above, please contact us on info@optimagroup.co. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in those circumstances.

We may need to request specific information form you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed ot any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookie Policy

1. Cookies And How They Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you would expect
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

2. Granting Us Permission To Use Cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you accept our use of the cookies described in this policy.

Should you wish to remove or not use cookies from our site you can learn how to do this below, however by doing so, this is likely to mean that our site will not work as you would expect.

3. More About Our Cookies

3.1. Website Function Cookies

Our Own Cookies. We use cookies to make our website work including: Our session cookies. There is no way to prevent these cookies being set other than to not use our site.

Functionality Cookies. These are used to recognise you when you return to our website, enabling us to remember your preferences and personalise content for you

Third Party Functions. Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will be likely to adversely affect the functions offered by these third parties.

3.2. Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you.

We use: Google Analytics.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

4. Turning Cookies Off

You can usually block or switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). However, if you use your browser settings to block all cookies, you may not be able to access all or parts of or receive the full functionality of our website. Cookies are a standard part of most modern websites.

5. Contact

If you have any specific questions or queries regarding our Cookie Policy, please contact info@optimagroup.co.